Contact us
Email [email protected] with your question. Include the email address you sign in with and, for a payment, the reference number from your confirmation (for example YLTYC2VKMRYO).
We reply within one business day, Monday to Friday, US Eastern time.
Common questions
- I didn't get my sign-in code. Check your spam folder, then request a new code. Codes expire after 15 minutes.
- Where is my receipt? You get a confirmation from Formulatlas and a receipt from Stripe, our payment processor, at the email you paid with.
- A bank (ACH) payment shows as in progress. Bank payments take up to 4 business days to clear. Your plan or credits start once the payment is confirmed.
- How do I cancel a plan? Email us and we cancel it the same business day. Your plan stays active until the end of the period you paid for. See Terms & refunds.
- How do I delete my workspace or my data? Workspace admins can delete the workspace under Members & access. To delete your account, email us.
Disputing a charge
If a charge looks wrong, please contact us first. We'll look into it and refund any charge made in error.